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By CB Whittemore |
Many businesses simply fix issues when customers complain. But there's a lot of effort—and angst—that precedes an actual complaint. Learn how to funnel that energy positively and generate productive, lasting outcomes.
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Join Guy Kawasaki on Thursday, June 2, as he explains how to influence people's hearts, minds, and actions. Whether you're looking to influence your customers, employees, or boss, you'll understand how to bring about change by aligning with their goals, being likeable and trustworthy, and explaining a situation in ways that others can relate to and embrace.
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By Paul Barsch |
"Transparency" is a key buzzword in government and business circles. But the high interest in cloud computing (and other analogous concepts) begs the question: Do customers really want to peer inside the black box?
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