Contributed by Tara Kelly
- Start/Stop/Keep: A Better Customer Engagement Strategy
Discover how the Start/Stop/Keep technique can transform your customer engagement strategy. Embrace feedback, act on it swiftly and effectively. Read ...
- Four Rules for Riding the Texting Wave Before It's Gone
Text messaging apps now come with a spam folder. Uh oh. What can you still do to stand out from ...
- How to Meet Customers' New Expectations With Tried-and-True Customer Service Best-Practices
It's clear by now that the pandemic has changed interactions between businesses and customers. So what do customers expect from ...