About the Contributor

Contributed by Parul Bhandari

• How to Design a Customer Health Score: Seven Focus Areas

  CONTENT TYPE: Article | ELEMENT: Analyze | TOPIC: Measurement & Analytics

  How do you analyze your company's customer success to find out what areas need improvement? This article offers an effective ...

• Create a Customer Success Team From Scratch in 10 Steps

  CONTENT TYPE: Article | ELEMENT: Management | TOPIC: Marketing Management

  Sometimes the best way to own customer success is to create Customer Success—its own department, that is. But how? Here's ...