Shaped by 2020: The Future of Experience Management

In 2020, we shifted to working from home, pivoted our business strategies, embraced digital transformation, and accelerated almost a decade's worth of disruption. So what's next, and how can you improve customers' and prospects' interactions with your brand?

In this webinar, we'll explore the future of experience management (XM) coming out of one of the toughest years in history—including what it means for your customers, your employees, and your business.

Join us to learn:

  • What we learned from companies that successfully pivoted in 2020
  • How those lessons learned will drive transformation over the next decade
  • Five imperatives that you need to place on your 2021 agenda


Bruce Temkin

Bruce Temkin is an experience management (XM) visionary. He leads the Qualtrics XM Institute, which provides thought leadership and training to help organizations master XM while cultivating a global community of XM professionals.


Sponsored by Qualtrics
Qualtrics is the leader in customer experience and creator of the experience management (XM) category. Over 13,000 organizations use the Qualtrics XM Platform to attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about.
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  • Date: March 18, 2021
  • Length: 60 minutes
  • Presenter: Bruce Temkin
  • Sponsor: Qualtrics
  • Topic: Customer Experience, Marketing Management, Marketing Strategy
  • Price: $0


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