Is your customer experience (CX) team ready to rock the second half of 2021? If your company is like most, it's eager to powerfully engage or re-engage with customers post-pandemic. But customer behaviors have changed over the past year-plus. So, what are the CX implications of those changes?
Join Bruce Temkin, Head of Qualtrics XM Institute, for a deep dive into the findings of Qualtrics' 2021 Global Consumer Trends Report, a study of 18,000+ people from around the world. He'll reveal insights across a wide range of industries, shine a light on focus areas for CX teams, and take questions from the audience.
You'll learn about:
- The consequences of good and bad CX in 2021
- Your customers' new feedback and channel preferences
- Which habits formed during the pandemic will stick
- Predictions for the consumer landscape of the future
THIS SPONSORED WEBINAR FEATURES:
Bruce Temkin is an experience management (XM) visionary. He leads the Qualtrics XM Institute, which provides thought leadership and training to help organizations master XM while cultivating a global community of XM professionals.